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Important: I do not send DMs or communicate through messaging apps. Homesource Staffing communicates through this website and email only. Official Homesource Staffing emails will come from an @homesourcestaffing.com email address.
WHAT IS A VIRTUAL CALL CENTER?
A virtual call center allows customer service representatives to assist customers from home instead of working in a traditional call center or office.
Depending on the opportunity you choose, you may assist customers with account questions, scheduling, billing, roadside assistance, orders, reservations, and more.
It’s real customer service work—the difference is that you’re doing it remotely from home.
HOW IT WORKS
Step 1: Create Your Profile
Create your profile and complete the required assessment to determine your eligibility for available opportunities.
Step 2: Choose Your Client Opportunity
Review available client opportunities, including pay rates, certification dates and times, and program requirements, and choose the opportunity that works best for you.
Step 3: Complete Enrollment Requirements
Complete the required enrollment steps, including identity verification and a background check. Some clients may also require additional steps, such as drug testing or fingerprinting.
Step 4: Attend Paid Certification
Complete the required certification program for your selected client. Certification follows a set Monday–Friday schedule, and you are paid once class begins.
Step 5: Begin Servicing From Home
After successfully completing certification and meeting your client's requirements, you can select available service intervals that fit your schedule and begin servicing customers from home as an independent contractor.
IS THIS RIGHT FOR YOU?
Working from home can give you more control over how work fits into your life. After certification, you can choose available service intervals that fit your schedule, giving you greater flexibility for family, personal responsibilities, and the things that matter most to you.
Imagine spending less time commuting, saving on the everyday costs of working outside the home, and having more flexibility to build work around your life.
This may be a good fit if:
✔ You enjoy helping people
✔ You communicate well with customers
✔ You are comfortable working independently
✔ You are comfortable using a computer
✔ You want more control over your work schedule
✔ You value the flexibility of working from home
✔ You are ready to build or expand your remote work experience
Work from home. Choose a schedule that fits your life. And enjoy more flexibility for the things that matter most.
WHAT YOU’LL NEED
Getting set up to work from home is simple. You’ll need the right equipment, reliable internet, and a dedicated space where you can comfortably service customers.
Windows 11 computer
Reliable hard-wired internet connection
USB headset
Webcam for certification
Quiet, professional workspace
Availability to attend your scheduled certification class
Equipment and client requirements may vary by opportunity, so be sure to review the specific requirements before enrolling.
IMPORTANT THINGS TO KNOW BEFORE GETTING STARTED
Homesource Staffing partners with independent contractors, not traditional W-2 employees. We believe in being transparent so you know what to expect before getting started.
• This is an independent contractor opportunity.
• A background check is required and paid for by the independent contractor.
• Some client opportunities may require additional steps, such as drug testing, fingerprinting, or identity verification.
• A $50 refundable class confirmation deposit is required after enrolling in a client opportunity and is refunded after you attend Day 1 of certification.
• There is no cost to attend certification, and current certification opportunities are paid.
• Pay rates, schedules, certification times, and requirements vary by client, giving you multiple options to choose from.
You’ll be able to compare available clients, pay rates, schedules, and certification times before choosing the opportunity that works best for you.
WHY CHOOSE HOMESOURCE STAFFING?
Working from home is a big decision, and you shouldn’t have to figure everything out on your own. Homesource Staffing provides clear information, guidance, and support to help you understand the process from registration through certification and beyond.
✔ Clear step-by-step instructions
✔ Updates on available client opportunities
✔ Guidance throughout the enrollment process
✔ Important reminders and certification updates
✔ Ongoing email support
✔ Information and resources to help you succeed
Since 2017, Homesource Staffing has helped independent contractors navigate virtual call center opportunities. Our goal is simple: make the process easier to understand so you can move forward with confidence.
QUICK ANSWERS
What are the upfront costs?
The current upfront costs are a $30 background check and a $50 class confirmation deposit. The class deposit is refunded after you attend Day 1 of certification.
Independent contractors are responsible for the cost of their background check. Homesource Staffing cannot determine what will or will not pass a background check.
Is there a cost to attend certification?
No. There is no cost to attend certification. Current certification opportunities are paid, and program details and pay rates are provided before enrollment so you know what to expect.
Can I choose my own schedule?
Yes—after certification. Once you begin servicing, you can select available service intervals that fit your availability while meeting the requirements of your selected client.
Certification follows a set Monday–Friday schedule, with morning, afternoon, and evening class times available depending on the opportunity.
What types of opportunities are available?
There are many clients and industries to choose from, so you aren't limited to one type of customer service work. Available clients, pay rates, schedules, and certification times vary throughout the year.
How often do new certification classes start?
New certification classes typically start every couple of weeks, giving you multiple opportunities to find a client and class timeframe that works for you.
Are there ongoing fees?
Yes. Arise® charges a 5% platform fee, and Homesource Staffing has a $35 administrative fee per pay period.
Both fees are deducted from earnings only after you are paid. You are not required to pay these fees upfront or out of pocket.
Do I need previous experience?
Requirements vary by client, but previous remote or call center experience isn't always required. Strong communication skills, professionalism, reliability, and the ability to learn are important.
READY TO GET STARTED?
If you're ready for more flexibility and the opportunity to work from home, you're in the right place.
See how to take the next step with Homesource Staffing.